Thank you for using our services. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information from all users – including our website visitors, customers who deploy our chatbot (“bot customers”), and end users who interact with the chatbot.
1. Information We Collect
Information You Provide: If you create an account or contact us, we may collect personal details such as your name, email address, phone number, and organization details.
Chatbot Conversations: We store the content of chatbot interactions (chat transcripts) when you or your users engage with our AI chatbot. Please avoid submitting highly sensitive personal information.
Automatically Collected Data: When you visit our website or use the chatbot, we may collect technical and usage data like browser type, IP address, and interaction timestamps. We gather this through cookies or similar technologies.
2. How We Use Your Information
To Provide the Chatbot Service: Your data is used to deliver chatbot functionality.
Service Improvement and Analytics: We analyze usage patterns to improve our services.
Support and Communication: Data may be used for support and updates.
Lead Management (for Bot Customers): Collected leads are securely stored and shared with customers.
Ensuring Security and Preventing Misuse: IP addresses and device info help prevent abuse.
Note: We do not use personal data or conversation content to train our AI models.
3. Third-Party Services
We work with third-party providers such as OpenAI (language model) and Amazon AWS (hosting). These providers process data securely and do not use it to train general AI models.
4. Sharing and Disclosure of Information
Service Providers and Partners
Legal Compliance and Protection
Business Transfers
With Your Consent
5. Data Retention
We retain chatbot data for up to five (5) years, after which it is deleted or anonymized. Account, logs, and analytics data may have different retention periods.
6. Data Security
Encryption: HTTPS/TLS and storage encryption
Access Controls: Limited to authorized personnel
Monitoring and Prevention: Firewalls, IDS, and audits
Third-Party Security: AWS and OpenAI maintain strict controls
7. Cookies and Tracking Technologies
Essential Cookies
Analytics and Performance
Personalization
8. Your Choices and Rights
Access and Update Information
Opt-Out of Marketing
Cookie Preferences
Request Data Deletion
Request to Stop Processing
9. International Users and Data Transfers
Our services are hosted in the United States. If you are outside the U.S., your data will be processed under U.S. privacy standards.
10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via our website or email.
12. Contact Us
If you have questions about this Privacy Policy, contact us at:
