Last Updated Date: September 12, 2025
Thank you for using our services. We are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect personal information
from all users – including our website visitors, customers who deploy our chatbot
(“bot customers”), and end users who interact with the chatbot.
1. Information We Collect
- Information You Provide:
If you create an account or contact us, we may collect personal details such as
your name, email address, phone number, and organization details. - Chatbot Conversations:
We store the content of chatbot interactions (chat transcripts) when you or your users
engage with our AI chatbot. Please avoid submitting highly sensitive personal information. - Automatically Collected Data:
When you visit our website or use the chatbot, we may collect technical and usage data
like browser type, IP address, and interaction timestamps. We gather this through
cookies or similar technologies.
2. How We Use Your Information
- To Provide the Chatbot Service: Your data is used to deliver chatbot functionality.
- Service Improvement and Analytics: We analyze usage patterns to improve our services.
- Support and Communication: Data may be used for support and updates.
- Lead Management (for Bot Customers): Collected leads are securely stored and shared with customers.
- Ensuring Security and Preventing Misuse: IP addresses and device info help prevent abuse.
Note: We do not use personal data or conversation content to train our AI models.
3. Third-Party Services
We work with third-party providers such as OpenAI (language model)
and Amazon AWS (hosting). These providers process data securely and
do not use it to train general AI models.
4. Sharing and Disclosure of Information
- Service Providers and Partners
- Legal Compliance and Protection
- Business Transfers
- With Your Consent
5. Data Retention
We retain chatbot data for up to five (5) years, after which it is deleted or anonymized.
Account, logs, and analytics data may have different retention periods.
6. Data Security
- Encryption: HTTPS/TLS and storage encryption
- Access Controls: Limited to authorized personnel
- Monitoring and Prevention: Firewalls, IDS, and audits
- Third-Party Security: AWS and OpenAI maintain strict controls
7. Cookies and Tracking Technologies
- Essential Cookies
- Analytics and Performance
- Personalization
8. Your Choices and Rights
- Access and Update Information
- Opt-Out of Marketing
- Cookie Preferences
- Request Data Deletion
- Request to Stop Processing
9. International Users and Data Transfers
Our services are hosted in the United States. If you are outside the U.S.,
your data will be processed under U.S. privacy standards.
10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect
data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated
via our website or email.
12. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: [email protected]
Mailing Address: Pulse Software Solutions LLC (Attn: Legal Department),
2590 Welton Street, Ste 200, Denver, Colorado 80205.